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All returns must be made within 30 days of purchase. All unused Items and accessories must be returned in their original manufacturer packaging. Item(s) must be clean with no evident wear, or the returned item(s) may be refused. A 20% restocking fee will apply on all returned items, unless we shipped an incorrect or damaged item. The customer is responsible for all shipping costs. Prior to making a return, please email contact@lotsofpets.com to obtain an LOPR#. Returns made without an LOPR# will be charged a 20% restocking/processing fee. In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $5.95 charge which will be deducted from the refund dollar amount.

Orders may not be cancelled but can be returned. Please see Return Policy for more information.


All shipping addresses must be complete and correct while placing your order. Incorrect shipping addresses will cause complications and prolonged delays in processing. In addition, we will be charged $5 through our shipping carrier for address corrections on each shipped package. This address correction fee will be charged to your credit card.
Last Updated: 10 Sep 2017 15:24:20 PDT home  |  about  |  terms  |  contact
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